TERMS AND CONDITIONS OF BUSINESS

Work At Height Training

Effective Date: December 2025

1. DEFINITIONS

In these Terms and Conditions, the following definitions apply:

• “The Company”: Refers to Work At Height Training, its employees, agents, and approved sub-contractors.

• “The Client”: The individual, company, or organisation who books the training Course.

• “The Delegate”: Any individual scheduled to attend the training Course.

• “The Course”: The training services, consultancy, or assessment specified in the booking confirmation or quote.

• “Force Majeure”: Any event beyond the reasonable control of the Company (e.g., severe weather, illness of instructor, government restrictions).

2. JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the laws of Ireland, and the parties submit to the exclusive jurisdiction of the Irish Courts.

3. BOOKING AND ACCEPTANCE

3.1. A binding contract is formed when the Company accepts a booking from the Client, either via written confirmation, email, or issuance of an invoice. 3.2. Acceptance of a quote or booking confirms the Client’s acceptance of these Terms and Conditions.

4. PAYMENT TERMS

4.1. Unless otherwise agreed in writing, payment is due in full 30 days from the date of invoice or prior to the Course commencement date, whichever is sooner. 4.2. For new clients or private individuals, the Company reserves the right to request payment in full prior to the delivery of training. 4.3. All fees are quoted exclusive of VAT, which will be charged at the prevailing Irish rate where applicable. 4.4. Certificates and accreditation cards will not be issued until full payment has been received.

5. CANCELLATION AND POSTPONEMENT POLICY

5.1. Cancellation or postponement requests must be made in writing (by email). 5.2. In the event of cancellation by the Client, the following charges will apply based on the notice period provided before the Course start date:

*Note regarding the 100% fee: In cases of cancellation with less than 7 days’ notice, the Company charges 100% of the training fee. However, any specific third-party registration fees (e.g., accreditation body fees) that have not yet been incurred by the Company will be deducted from this charge or refunded.

5.3. Non-attendance (No Show) on the day of the Course without prior notice will result in a 100% charge of the full Course fee.

6. DELEGATE REQUIREMENTS: HEALTH, FITNESS & LITERACY

Given the high-risk nature of Work at Height training, specific requirements apply:

6.1. Physical Fitness & Medical Disclosure

• Delegates must be physically fit and capable of participating in strenuous activity, including climbing and lifting.

• The Client must ensure Delegates do not suffer from any medical condition that could compromise their safety or the safety of others (e.g., heart conditions, epilepsy, vertigo/fear of heights, balance disorders, or recent injuries).

• Notice of Health Issues: The Client or Delegate must inform the Company in writing prior to the course of any relevant health issues.

6.2. Weight Limits

• Equipment used in training (harnesses, lanyards, inertia reels) has manufacturer-rated weight limits (typically max 120kg–140kg including clothing and tools). Delegates exceeding these limits may be unable to participate in practical elements for safety reasons. In such cases, no refund will be provided.

6.3. Literacy, Language & Learning Support

• English Language Requirement: All training is delivered in English (unless otherwise agreed). Delegates must have a sufficient command of the English language to understand safety instructions and complete assessments.

• Disclosure of Needs: The Company is committed to supporting all learners. The Client must inform the Company in writing prior to the course of any literacy issues, language barriers, or learning difficulties (e.g., Dyslexia).

• Accommodations: If notified in advance, reasonable accommodations can often be made (e.g., extra time, verbal questioning, or reading assistance).

• Failure due to Undisclosed Issues: If the Company is not notified in advance and a Delegate fails an assessment or cannot safely participate due to undisclosed literacy, language, or learning issues, the full Course fee remains payable. A re-sit fee may apply for any subsequent assessment.

6.4. Alcohol and Drugs

• The Company operates a Zero Tolerance policy. Any Delegate suspected of being under the influence of alcohol or drugs will be removed from the Course immediately. No refund will be given.

7. ON-SITE TRAINING (CLIENT PREMISES)

Where training is delivered at a venue provided by the Client:

7.1. Suitability: The Client must ensure the venue provides a safe, warm, and suitable classroom environment (tables, chairs, power, screen/wall for projection) and a safe practical training area compliant with Health & Safety regulations. 7.2. Safety Check: The Company’s instructor has the right to cancel or abandon the Course if, upon arrival, the facilities or equipment are deemed unsafe or unsuitable for the training required. The instructor’s decision regarding site safety is final. 7.3. Cancellation due to Facilities: If the Course is cancelled due to unsuitable Client facilities (as per clause 7.2), 100% of the Course fee remains payable. 7.4. Certificates: The Client must ensure valid, current inspection certificates are available for any fixed equipment (e.g., anchor points, scaffolding) used during training.

8. CANCELLATION BY THE COMPANY

8.1. The Company reserves the right to cancel or postpone a Course due to instructor illness, low attendance numbers, or Force Majeure. 8.2. In such events, the Company will offer a full refund or an alternative date. The Company will not be liable for any consequential loss incurred by the Client (e.g., travel or accommodation costs). The Company’s total liability for cancellation is limited to the training fee paid

9. LIABILITY AND INSURANCE

9.1. The Company maintains Public Liability and Professional Indemnity insurance as required by Irish Law. 9.2. The Company’s liability for any loss or damage shall be limited to the value of the Course fee paid, except in cases of death or personal injury caused by the Company’s negligence. 9.3. The Company accepts no liability for loss or damage to personal property belonging to Delegates.

10. GDPR AND DATA PROTECTION

10.1. Personal data collected (names, PPS numbers where required for certification, dates of birth) will be processed in accordance with the GDPR and the Data Protection Acts of Ireland. 10.2. Data will be shared with awarding bodies (e.g., City & Guilds) strictly for the purpose of registration and certification. 10.3. The Company processes personal data under the lawful basis of Contract and Legal Obligation. 10.4. Personal data will be retained only as long as necessary to meet certification, audit, and legal obligations. 10.5. Clients and Delegates have rights under GDPR including access, correction, restriction, and deletion (subject to training record requirements). 10.6. The Company acts as Data Controller and can be contacted at: info@workatheighttraining.ie .